Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

Account Data

Name, email address, phone number, and profile photo.

Location Data

GPS coordinates to calculate delivery routes and estimated times.

Order Data

Items ordered, delivery addresses, and order history.

Device Data

Device model, OS version, app version, and push tokens.

Usage Data

Pages visited, features used, and interaction timestamps.

Payment Data

Payment method type only — card numbers are never stored.

2. How We Use Your Information

We use the information collected to: provide and improve our delivery services; process and track orders; send notifications about your deliveries; prevent fraud and ensure platform security; perform internal analytics to enhance the user experience; and provide customer support.

3. Data Sharing & Third Parties

We share your data only when necessary: with merchants and delivery partners to fulfill your orders; with payment processors under strict security agreements; with service providers who assist us in operating the platform; and with legal authorities when required by applicable law. We never sell your personal data to third parties for marketing purposes.

4. Data Storage & Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard safeguards including access controls, audit logging, and regular security reviews. While no system is 100% immune to breaches, we take every reasonable measure to protect your information.

5. Your Rights & Controls

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; correct inaccurate or incomplete information; request deletion of your data; restrict or object to certain processing activities; and receive a portable copy of your data. To exercise any of these rights, contact us at info@ets-voom.com.

6. Cookies & Tracking

We use cookies and similar technologies for authentication, analytics, and personalization. You can manage cookie preferences through your device or browser settings. Disabling certain cookies may affect platform functionality.

7. Children's Privacy

The Voom platform is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy periodically. When we do, the revised version will be published on this page with an updated effective date. Continued use of the Voom platform after such changes constitutes your acceptance of the revised policy.